Terms & Conditions
Terms and conditions
Email service
The email service is based on an annual
fee with an agreed number of emails per month dependent on
requirement. These can be used at
anytime throughout the year. This includes using them all in
one month if necessary. However, if usage is exceptionally
high, we reserve the right to limit a single month’s
activity or to recommend an alternative service – e.g. one
to one phone call or a face to face visit where this is more
relevant.
We will always work with other business support
organisations and endeavour to offer the most appropriate
advice.
Direct Business Advice Ltd will make best endeavour to
respond to general emails. However in the event that email
requests include work that is deemed more complex than can
be addressed solely by email and which may therefore require
significant further research, we reserve the right to make
an additional charge or to recommend an alternative and more
suitable service which may involve additional cost that will
be agreed up front.
Minimum 12 month contract applies. Service available 9am –
5pm Monday - Friday Excluding Bank Holidays.
Charges agreed as per Letter of
engagement. Emails are limited to specified email
address.
DBA SME Academy
Minimum 12 month contract applies.
Charges agreed as per Letter of engagement.
Face to face/telephone
This service is only charged when specific business advice
is being sort or when it has been agreed as necessary due to
the complexity of the request received through the email
service. The service can be over the telephone or an
internet service such as, but not exclusive to, Skype.
Minimum call charges apply available on
request. Charges agreed as per
Letter of engagement.
One to one
The one to one service will be on a pre-arranged appointment
basis and will take place on client site or at a Direct
Business Advice venue. In the event that the one to one
is on the client site a charge will be made for travelling
at 45p per mile for the full return journey. The rate
will be agreed as per the letter of
engagement
Payment will be by invoice payable within
14 days.
Bespoke services
Direct Business Advice Ltd (DBA) provides services to our
Clients through our Client Management Team. Our aim is to
ensure an effective transfer of skills and knowledge, in
order to gain the commitment of Client personnel and their
full involvement in the delivery of the project / planned
work.
To ensure successful completion of bespoke work, each
project / planned actions should have a nominated Client
sponsor and, if relevant, a nominated client project leader
to ensure that agreed milestones are adhered to. If the
client cannot provide such resource, we reserve the right to
appoint such individual at the client’s cost.
Fees payable
All costs are quoted in £ sterling.
Costs are for the project described in the letter of
agreement.
The following additional costs relating to the project will
be added:-
Any unique costs incurred. These costs will be agreed before
they are incurred.
All specific travel and reasonable expenses. (Where
applicable)
Car mileage at 45p per mile. (Where applicable)
VAT will be applied to the above at prevailing rates.
Invoicing
Invoices will be sent out regularly throughout the period of
the assignment, in order to recover costs as they are
incurred.
Payment
DBA operate at competitive rates, which can only be
sustained if payment is made in accordance with these terms.
Fees and expenses are due no later than 28 calendar days
from the date of invoice.
Invoices, which are not settled within 28 calendar days,
will be subject to an additional charge of 0.5% for each
week or part of a week that they remain unpaid.
Payment due from Clients from outside the UK must be made by
direct transfer into the DBA account at our Bank, and should
not be made by a cheque requiring clearance through another
bank.
The DBA bank account details are as follows:
NatWest
3 Cambridge Street
Harrogate
North Yorkshire
HG1 1PE Sort code 53-50-21 Account No. 36671878
The client should meet all charges incurred to transfer a
payment in order to ensure that the net amount received in
the DBA account is the invoiced amount.
Guarantee of Services
DBA are responsible for the quality of work personally
carried out by our staff and the quality of advice and
guidance given to our Client’s Management.
It is our belief that the successful completion of a project
also depends upon the Client’s ability to manage the project
and implement the advice and guidance provided by DBA, and
as such, DBA cannot be held liable for the clients’ failure
to manage the project / planned actions satisfactorily.